The depreciation of loyalty

Not that long ago, being loyal was a commendable trait.

It was something that people looked for in others, and that people strived to be in personal and business relationships.

Being loyal was praised, noteworthy, and, at times, rewarded, as Granny discovered one morning.

The old gal came in giddy as a school girl with a cupcake, clutching a small silver tray in her hands.

“Lookey what I got,” she exclaimed, showing off her pretty.

“What is it?” Mama asked, barely looking up from her crossword.

“It’s a silver tray,” Granny said.

“What did you get it for?” Mama asked.

“It was a gift,” Granny said.
“That’s nice,” Mama replied.

“Don’t you want to know who gave it to me?” the old gal asked.

Mama sighed, realizing Granny was not going to leave her to her crossword in peace until she did. “Okay, who gave it to you?”

“I got it at Sanders’ furniture. I went by there to look at recliners – your daddy is about due for a new chair – and I popped in and they called me over there and gave me this lovely silver tray.” She held it up for Mama’s inspection. “Ain’t it fancy?”

Now, the little silver tray was not anything super special. It was maybe about 5 inches long and three inches wide, not big enough to be used as a serving tray, so I had no idea what use Granny would have for it.

But to Granny, it was one of the finest things she had.

It was free, and it was given to her in a gesture of appreciation, two things the old gal loved.

Mama was suddenly intrigued. “They gave you that just because you were in there looking at a chair?” she asked.

“Yup. It was for customer appreciation. I ain’t heard of that before, but I sure do like it. I think other places need to start giving me something when I go in there.”

Mama twisted her mouth. “I bought a sofa and loveseat in there last month. Where’s my tray?”

“You’ll need to go up there and get it,” Granny said.

And Mama did. She delayed finishing her crossword long enough to drive to town to find out what this customer appreciation thing was about.

When she returned, she had her own tray. We were suddenly a two-tray family then. But more importantly, Mama and Granny felt like their business was appreciated, which made them loyal customers.

Being valued as a customer was something that for a brief while was the norm.

Even if it the little gifts were branding for the business to give them free advertising, it was a token of appreciation and made us feel good about doing business with the company.

At least until some places started offering discounts and incentives to entice people to switch from their tried and true companies. It worked too. People would fall for the bait and change who and where they did their business.

Not me. I came from a family that had two silver trays because of their loyalty.

Several years ago, I called to see if I could take advantage of a special deal with our then satellite service.

“That’s just for new customers,” I was told.

“I have been a customer for eight years,” I protested.

“I see that your contract is up,” the rep told me.

“What does that mean?”

“It means we can set you up as a new customer, which would give you the special rate for two years and give you new receivers.”

“And after two years?”

“After two years, just tell us you need to set up a new account again.”

That part was a lie.

But, I still stuck with them for about five more years until I finally switched to another one. It was only after some horrible customer service experience made me pull the plug, but I did.

The new satellite service seemed thrilled to have my business, too.

I still felt ambivalent about the whole thing. I had been a long-time customer of the other company; didn’t they care they lost my business?

Just a few weeks ago, I needed to replace a phone.

I have been with my cell phone provider for 12 years and through many, many phones.

Not only did I need to replace one phone, I wanted to add a line for my child.

I went in to the store and asked what phones I could get for free – I am all about free. I get it honestly; remember the silver trays?

I was told there were no free options for me and they would not be able to waive activation fees.

“But, if you were a new customer you could get brand new iPhones.”

“Are you kidding me?”

The guy who barely looked older than my teenager didn’t even blink. “Oh, no. I don’t kid about free iPhones. But you can’t get the offer if you are a new customer.”

Needless to say, I left.

I called a few days later and was told the same thing.

“If you were a new customer, we could give you free iPhones. But, you’re not. You’ve been with us a while.”

“So, I am basically punished because I have been a loyal customer?” I asked.

The person on the other end of the phone didn’t respond.

I went online to a competitor. “Looking to switch and add a line,” I wrote in the window.

“We are so happy to have you! Let me tell you the awesome deals we have for you!”

It was a bittersweet victory.

The company I had been with for close to 13 years didn’t seem to care they were losing my business – they were giving away free iPhones, so there were dozens of people to take my place.

But the new cell phone company was delighted to have acquired my business.

I felt dirty, used and abuse.

All I wanted was a free phone.

But unlike the days of the silver trays, customer loyalty was not rewarded.

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Because

Once upon a time, in a galaxy several counties over, there was a sassy mouthed little girl who didn’t like taking no for an answer.

And any time her mama told her she couldn’t do something, she immediately demanded to know why.

“Because,” was often the reply.

“That’s not a reason,” the child responded. “You can’t just say because.”

“Yes, I can,” the mama said.

“No, you can’t.”

“Yes, I can,” she said, this time quite firmly.

“No,” the child insisted. “You can’t. Because is not a good explanation.”

The mama, weary from her child’s questions, knitted her brows and said, “Because, I am the mama, and I said so. How’s that for an explanation?”

The child sucked her lower lip in for a moment, not liking the tone nor the logic. “I still don’t like it.”

The child that lived to tell this story was none other than yours truly and that mama was mine.

And throughout my life, any time I asked her to explain why she was being so ridiculously overbearing, so stringent, and so unrelenting, her reasoning was: Because.

If I pressed for a better explanation, I was told: Because I am the mama and I said so.

Needless to say, I did not like this, not at all.

It was the veto of all vetoes. I could not argue with her stance. It was the ultimate power play and she knew it.

“I will tell Granny!” I cried one day at her injustice.

Mama laughed. “Go right ahead. She knows what a mama says is gospel! Who do you think I learned it from?”

Being a mama apparently gave you some super-authority. It superseded anything else, possibly even the law.

Once when I tried informing the crazy redhead that I had rights and I was pretty sure she was violating them, particularly my pursuit of happiness, she told me she was my governing entity.

“You don’t have any constitutional rights until I tell you you do.”

“How are you so sure about that?” I asked, sticking my chin out defiantly.

“Because,” she began. “I am your mother and I said so.”

That because again.

I couldn’t get away from it.

This was Mama’s go-to, her one-size excuse fits all. When I became an omnipotent and apparently brave teenager, I told her it was lame and weak, because she had no solid ground whatsoever and only used that Mama card when she knew she was failing at finding a solid reason.

She looked at me over the haze of her Virginia Slim 120 and said, “Doesn’t matter, Kitten. That’s still the answer.”

I think hearing that phrase so frequently is what made me start sighing so much.

I soon learned to anticipate the word any time I asked something.

“Can I go __” insert any place that was outside of the city limits with one of my friends and the answer was no.

“Why can’t I?”

“Because.”

Anytime I asked to go somewhere and was denied – because.

Anytime I wanted something and was told no – because.

Every ding-dang time she wanted to just say no and not explain – because.

That word basically meant she was being unreasonably unfair, unyielding, and didn’t give a rat’s skinny tail if it made me happy. She was doing her job – being my mama – and me getting my way was not part of her job description.

If anything, it seemed like her sole life purpose was to do the opposite of making me happy.

I argued. I debated.

I begged.

Nothing worked.

Because stood on its own.

“One day, you will understand,” Mama said.

“I doubt it,” I muttered.

I swore fervently I would never be an unfair parent and would always give a decent explanation for my decisions.

When I became a mama, I would listen to my child’s reasonings and let them have a voice.

And for the most part, I have.

At least, I think I have anyway.

Until I realized, I have kind of used that old trusty Mama card myself.

He asked me the other night if he could do something.

I said no.

“But why?” he wanted to know.

I didn’t respond.

“I would like an answer,” he said.

“I gave you an answer. I said no,” I said.

“That is not a legitimate answer. You need to give me a legit, for real answer.”

So,I did.

Because.

I am the mama. And I said so.

Tough Mama love

For the majority of my childhood and some parts of my adult life, I can’t think of a time that Mama couldn’t, or rather, wouldn’t fix things for me.

If someone crossed her Kitten, Mama was ready to go to battle and could go from a kind-hearted woman to full blown crazy redhead with lightening speed.

Until, that is, Mama decided to teach me a lesson.

I cannot even remember what it was, or what happened, but one day in my mid-20’s, I ran to Mama, hoping she’d fix it, but I did not get her usual reaction.

“I am so sorry that happened,” she said.

I waited.

Usually, she would ask for the offender’s name and contact information, so she could unleash her hellfire and brimstone.

This time, she simply said, “I am so sorry.”

“Aren’t you going to do something?” I asked.

“Not this time,” she replied. “I think this is a lesson you need to learn.”

I was shocked – don’t mothers live for this kind of stuff? Especially mine, who always wanted to rush in and make it all better.

But, no, she was going to let me deal with this on my own.

It was hard to swallow.

I kind of felt abandoned.

Didn’t she care? Didn’t she want to help? Did she want to see me upset and maybe the victim?

I asked her all of these things.

“You are only a victim if you think yourself one,” she said gently. “And I have raised to be nobody’s fool nor a victim. You know what needs to be done in this situation and I am not going to always be there to fight your battles. You decided to do this on your own, too. Sometimes, Kitten, you have to lie in the bed you made.”

Not the answer I was hoping for. And apparently, guilt was not going to work on her — not this time, anyway.

The only way out of the mess was in.

I had to learn to fight my own battles and, realize that sometimes, things couldn’t be fixed.

I did not like it. But I did learn to not make that kind of mistake again.

Still, it hurt, and I didn’t understand why Mama didn’t help me when she could.

She reacted the same a few years later when I was going through a divorce.

A dear friend was visiting me, and as we walked through an antique store, I shared how Mama seemed to be letting me deal with things on my own, rather than rushing to my aid. I admitted I was kind of shocked and thought she didn’t care about me.

My friend turned around and looked me square in the eye and said, “No, she loves you. And I am going to tell you a truth that will hurt: sometimes, at the very moment you need someone the most in your life, that person is not going to be there. It doesn’t mean they don’t love you, it doesn’t mean they are abandoning you; it means they have a life, too, and sometimes, you have to take care of things on your own. I love you, and will always try to be there for you, but, there may come a day I can’t be. Learning this lesson now will save you heartache and disappointment in the future.”

As hard as it was to hear, it was the truth and eventually, I was glad I learned it.

I found out later, Mama stepping back and letting me learn that for myself was harder on her than it was me.

She wanted to swoop in like a one-woman cavalry and right the wrongs; she knew, though, I would never learn to do it for myself if she did.

As a mother, there is nothing harder than to watch your child, even if they are grown, go through something and let them do it.

Especially when it is a mess they got themselves in; even more so when the mess was something you had warned them about and they didn’t listen.

It wasn’t a punishment. It was love.

Tough, strong Mama love.

Just like when babies are learning to walk, we have to let them stumble a few times.

Toting them all the time does not strengthen their legs.

Granted, as I grew up and older, I realize just how much Mama has done and how sometimes, she sacrificed a tremendous amount for me. And even more, sometimes, it was harder for her let me fail – even just a little bit – to help me grow.

“Mama, you’re always going to love me, right?” Cole randomly asked one day.

“Absolutely.”

“Nothing can ever make you stop loving me, right?” he asked again.

I immediately wondered what he did that I hadn’t found yet, but assured him, nothing could or would ever make me stop loving him.

“So, you will always love me, and you’ll never stop?” he pondered again. “Even if you get mad at me?”

I assured him again, I would never stop.

“No matter what?”

No matter what.

I may have to let him learn some lessons like Mama had to let me, but that would never, not ever, stop the love.

Even when it’s tough Mama love, it’s still love.

Entering the work force

“I can get a job when I turn 14,” my child announced one evening. “That’s just a few months away.”

“Why are you wanting to get a job?” I asked.

“Because,” he began, looking me squarely in the eye. “There are a lot of things I want that cost a lot of money and I don’t want to ask you to buy them for me.”

I have to admit, a lot of emotions hit me with this statement, the first being that my child was getting old enough to enter the workforce.

The second was that I admired my child for wanting to work for the things he wanted.

He recognizes what he wants is kind of pricey and he doesn’t expect me to pay for it.

I started working at 15, for pretty much the same reason.

My weekly pilgrimages to the mall had taken a toll on Mama’s finances. Her credit cards were given a better workout than her Jane Fonda tape and she could have saved a lot of time by just having a huge chunk of her check deposited in the bank accounts of Macy’s and The Limited.

Clothing, makeup, books, shoes, and music were staples and necessities of my teenage life, and unlike now, where I tend to be more frugal, everything had to be name brand and top of the line.

Now that I am paying for it, I find myself realizing L’oreal can cover my freckles as well as Lancome.

But, back then, when Mama was paying for it, was a totally different story.

Until one day, she said something she rarely said: No.

“W-what?” I asked, dumbfounded.

“That’s too expensive. I have already bought you jeans that were $100 – what made those jeans so much? Are they stitched with gold thread? I can’t get this for you this week. Maybe ever.”

I don’t even remember what it was that I was wanting. Back then, clothes were expensive and disposable. Mama would buy me something and the next month, it was considered out of fashion and discarded.

“You have to clothe me!” I cried when she told me no.

“Clothe you, yes; spend ridiculous amounts of money and go into debt over one pair of blue jeans – no.”

“What am I going to do?” I cried.

“You’ll figure something out,” she said.

And I did.

I got a job.

Granted, I had been ‘working’ since I was in kindergarten, writing up invoices for my grandfather and uncle and taking phone messages. I was paid a dollar a week and copious amounts of candy.

This was a real job, with a weekly schedule and lunch breaks, and where I paid taxes.

I was 15 but fibbed about my age. Or rather just danced around the whole age question. I started working at Cato, taking credit card applications at the door.

I think I made $10 for every application that was filled out, but more importantly, I got a discount on clothes. No, it wasn’t The Limited but it was clothing.

By the middle of the summer, I was working over 30 hours a week.

I loved it.

But, I never brought a full paycheck home.

I spent it. All of it. If it wasn’t on clothes, I was going to the Revco next door and getting drugstore makeup and hair products.

“Even though I am working, I still get an allowance, right?” I asked her one week. “And as your child and your main tax deduction, I think you should still be responsible for some of my clothing and upkeep.”

Mama laughed. She had probably expected me to burn through my paycheck in rapid speed.

Mama had mistakenly thought having a boy would be cheaper than a girl. Boys typically don’t worry about fashion like girls do or care about name brands or getting their hair and nails done. Mama was right on those things, but she failed to realize that boys tend to want bigger ticket items. Video games, cars, and electronics. Things that needed upgrades and enhancements.

Things I have no idea about and that run in the price range of car payments.

“I know the things I want cost a lot of money,” Cole explained. “I know you try your best to get me these things for my birthday and Christmas but sometimes, I don’t want to wait to get them. And, even if I do wait, some of the things are a bit more than what I would feel comfortable with you spending.”

He rattled off a list of things: a gaming computer, new consoles, video capture cards. And a corgi. He’s still wanting a corgi and knows those little herders are pretty expensive, not including the vet bills.

“Where are you thinking about getting a job?” I asked.

He took a deep breath and told me the places he was considering. “I want something that will pay me decent and be a good place to work. There may be scholarship opportunities for me, too.”

He had clearly thought this through.

“So, what do you think?” he asked.

What did I think?

I was proud of him.

Immensely full of weepy mom-pride.

“I think any place will be lucky to hire you,” I said truthfully. I know he will be a great employee wherever he works and bring a great attitude and work ethic to anything he did.

He smiled humbly. “Can you believe I am almost old enough to start working?” he asked excitedly.

No, I can’t. I really can’t.

I was proud of his initiative but really wish time would slow down.

Then I had to think of an added perk Mama had when I started working and smiled.
“Maybe when you start working, you can buy your dear old mom dinner,” I said.

He beamed. “Absolutely! One thing though.”
“What?”

“Will you let me borrow the car?”

Oh, geesh.